Register
Lost Password?
Go to Exam Section

Please note that it can take up to 72 business days for us to approve your request for access to the CEU section.

TROUBLE SHOOTING

1) I can't seem to access the CEU Exam section.

To access the CEU Exam section you should have installed on your computer the latest version of your browser. Older version browsers may not work properly. Be sure to upgrade your browser if you cannot gain access. AOL users should NOT use AOL browser. Use Internet Explorer, Firefox, or Google Chrome.

Also please try the following before contacting us..

a. deleted cookies from your browser (TOOLS, INTERNET OPTION, DELETE COOKIES)
b. remove spyware/adware/malware (download and run a spyware program)
c. remove or disable browser addons such as Yahoo and Google toolbars

d. Make sure that you are typing in username and password exactly as you registered. Usernames and passwords are case sensitive. As an example, if your password is casPeR... be sure to capitalize P and R. Make sure CAPS LOCK is turned off. If you forgot your password click here.

e. If copying and pasting your username and password be careful not to copy a TRAILING SPACE. If there is a space at the end of the password you copied it won't work.

2) I STILL CAN'T ACCESS THE CEU SECTION... can you email me the tests?

No, we are not able to send you the tests and certificates. If you are unable to access the CEU section from your computer despite going through the suggestions listed above, you may want to try accessing the CEU section from someone else's computer.

Please note that NCCDP accepts all forms of CEU's and education credits. The NCCDP needs a certificate of your training. For all in-service training, the NCCDP needs a copy of your records or a letter from the in-service director detailing the topics you attended. The NCCDP accepts online CEU's, Webinar, Seminars, Conferences, Magazine Tests with a copy of the certificate you received, NCCDP ceus. We also recommend for free ceus to visit http://surveyortraining.cms.hhs.gov/pubs/satellite.aspx. The NCCDP no longer accepts free ceus tests to be graded via the mail. All CEUs topics submitted must be related to dementia.

Register
Lost Password?
Go to Instructor's Only Page
Go to Seminar Calendar

Please note that it can take up to 72 business days for us to approve your request for access to the Instructor's Only section.

TROUBLE SHOOTING

1) I can't seem to access the INSTRUCTORS ONLY section.

Make sure that CAPS LOCK is off. Make sure that you are typing in the username and password exactly as you registered.

Usernames and passwords are case sensitive. As an example, if your password is casPeR... be sure to capitalize P and R. If you forgot your password click here.

To access the CEU Exam section you should have installed on your computer the latest version of your browser. Older version browsers may not work properly. Be sure to upgrade your browser if you cannot gain access. AOL users should NOT use AOL browser. Use Internet Explorer, Firefox, or Google Chrome.

Also please try the following before contacting us..

a. delete cookies from your browser (TOOLS, INTERNET OPTION, DELETE COOKIES)
b. remove spyware/adware/malware (download and run a spyware program)
c. remove or disable browser addons such as Yahoo and Google toolbars

d. If copying and pasting your username and password be careful not to copy a TRAILING SPACE. If there is a space at the end of the password you copied it won't work.

Register - Available only from Nov 1 to March 15
Lost Password?
Go to Staff Education Week Only Page

TROUBLE SHOOTING

1) I can't seem to access the Staff Education Week Tool Kit section.

Make sure that CAPS LOCK is off. Make sure that you are typing in the username and password exactly as you registered.

Usernames and passwords are case sensitive. As an example, if your password is casPeR... be sure to capitalize P and R. If you forgot your password click here.

To access the Staff Education Week Tool Kit section you should have installed on your computer the latest version of your browser. Older version browsers may not work properly. Be sure to upgrade your browser if you cannot gain access. AOL users should NOT use AOL browser. Use Internet Explorer, Firefox, or Google Chrome.

Also please try the following before contacting us..

a. delete cookies from your browser (TOOLS, INTERNET OPTION, DELETE COOKIES)
b. remove spyware/adware/malware (download and run a spyware program)
c. remove or disable browser addons such as Yahoo and Google toolbars

d. If copying and pasting your username and password be careful not to copy a TRAILING SPACE. If there is a space at the end of the password you copied it won't work.

3) I CAN'T OPEN THE POWER POINT FILES.

If you are using PowerPoint 2003 you need to make sure that Windows is updated. Powerpoint has a lot of bugs and Microsoft has addressed many of these issues in their Service Packs which is available from Internet Explorer by clicking on TOOL, WINDOWS UPDATE and continuing on until your Windows is up to date.

Then open your powerpoint program and click on HELP and then CHECK FOR UPDATES.

If you are using an version of PowerPoint older than 2003 it is possible that you will not be able to open the Powerpoint files.

If you have a AntiVirus program or Firewall installed on your computer it may prevent you from downloading or opening files from the Internet.  If so you may want to disable the AntiVirus or Firewall program temporarily.  If you are at work its possible that your Network administrator has a setting that is preventing you from downloading files from the Internet to help prevent viruses from attacking your computer and network.

4) I HAVE DOWNLOADED THE POWERPOINT FILES BUT I CAN'T SAVE IT.

Once you have downloaded the files to your computer you won't be able to change the powerpoints as the authors of the powerpoint and NCCDP requested this.  As such, once downloaded the SAVE and SAVE AS functions have been disabled.